Introduction of an employee

Current employees introduce their work at CAST Co., Ltd.

インフォメーション本部 インフォメーショングループ インフォメーションサービス課 主任

What's needed most in my job
is serving customers sincerely
with a smile.

Information Group, Information Department
Senior officer in the Information Service Division
Joined the company in 2004

Work system

Day shift (9:00 - 16:00)
I'm using the system for shorter work hours in order to take care of my child.
Two (or one) days off for every four days worked

Daily schedule

(Shorter hours 9:00 - 16:00)

Work as a person in charge of site management
(e.g., prepare in-house training programs)
Education of new employees
Inspection of information counters
Arrangements with the staff
End of work

Description of your current job

My work involves taking care of passengers at information counters and other areas of the terminal building, handling phone calls from within and beyond the airport at the information center, and making announcements in the terminal.
I'm also in charge of staff education, guidance and management.

What do you find rewarding or important about your job?

For the information staff, the slogan is "Treasure every meeting, for it will never happen again."
Although our contact with customers is short, I try to deal with each of them according to their individual needs so as to make their time at New Chitose Airport a good memory.

Please talk about when you entered the company.

I decided to join the company because I wanted to serve customers in a memorable way at New Chitose Airport, the air gateway to Hokkaido. When I entered the company, I felt that there as much to learn.
The content of the work was just as I'd expected, but I was surprised by the amount of knowledge required.
However, I managed to finish my training period thanks to the enthusiastic guidance of senior employees and the support of my colleagues. I've now become the head of the division responsible for staff management and guidance.

Please discuss an unforgettable episode at work.

I received a thank-you letter from a customer who I served in my first year.
The customer had asked a simple question about a facility in the building, but I was happy that the customer found my service memorable.

Message from the employee

I'm currently working while raising two children.
It's hard to work and raise children at the same time, but I'm managing it with the understanding of my superiors and the help of my colleagues.
Since the company has childcare leave and a system for shorter work hours, it's possible for women to keep working after getting married or having children.